Terms of Service

1. Services

Novada Cleaning provides residential cleaning services, including recurring cleanings, deep cleanings, move-in/move-out cleanings, and other services agreed upon at the time of booking.

2. Estimates & Pricing

All estimates are based on the information provided during the booking or quote process.

If the size, condition, or requested services differ from the information originally provided, the final price may be adjusted. Any changes will be discussed and approved before work begins.

3. Scheduling & Cancellations

We understand that plans can change.

• Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment.
• Cancellations made with less than 24 hours' notice may be subject to a cancellation fee.
• If we are unable to access your home at the scheduled appointment time, a lockout fee may apply.

4. Payment Policy

Novada Cleaning accepts card payments only.

A valid card on file is required to confirm all appointments.

For standard services, the full service amount will be charged to the card on file after the cleaning has been completed.

For certain larger or higher-cost services, a deposit may be required at the time of booking, with the remaining balance charged after the service is completed.

5. Recurring Service & Discount Policy

Weekly plans require 4 completed cleanings, every 2 weeks requires 3 completed cleanings, and every 4 weeks requires 2 completed cleanings to qualify for discounted pricing.

If recurring service is canceled before the minimum is met, completed cleanings will be repriced at the standard one-time rate, and the difference will be charged to the card on file.

6. Access to the Property

Customers are responsible for providing safe and timely access to the property.

Delays caused by locked doors, incorrect access information, gated communities, or other access issues may result in shortened service, additional fees, or appointment cancellation.

If we are unable to access your home at the scheduled appointment time due to locked doors, incorrect access information, or other access issues, a $50 lockout fee may apply.

7. Pets

We love pets. For the safety of your pets and our cleaning professionals, we kindly ask that aggressive or anxious animals be secured during the cleaning appointment whenever possible.

8. Satisfaction Guarantee

Your satisfaction is important to us.

If you are not satisfied with any aspect of your cleaning, please contact us within 24 hours of your appointment. We will make every reasonable effort to address your concerns.

9. Limitations of Service

Our services are intended for routine residential cleaning.

We cannot guarantee the removal of permanent stains, mold, mildew, rust, hard water stains, paint damage, or conditions resulting from normal wear and tear.

10. Liability

While we take great care in your home, Novada Cleaning is not responsible for:

• Pre-existing damage.
• Normal wear and tear.
• Damage caused by unstable, improperly installed, or previously damaged items.
• Loss of cash, jewelry, or other valuables that were not properly secured before service.

Customers should notify us of any fragile or valuable items requiring special care before the cleaning begins.

11. Damage & Property Claims

If you believe something was damaged during your cleaning, please contact Novada Cleaning as soon as possible, preferably within 24 hours of your appointment.

Please provide photos and a brief description of the damage when possible. We will review the situation and work with you to determine an appropriate resolution.

12. Health & Safety

For the safety of our staff, we reserve the right to refuse or discontinue service if a property presents unsafe or hazardous working conditions, including but not limited to biohazards, excessive clutter preventing safe access, infestations, or hazardous materials.

13. Changes to These Terms

Novada Cleaning may update these Terms of Service from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

Novada Cleaning

Website: https://novadacleaning.com
Email: info@novadacleaning.com