Frequently Asked Questions
Everything you need to know about booking and getting the most from your Novada Cleaning service.
We understand that plans change! If you need to cancel or reschedule your appointment, please contact us as soon as possible. Our cancellation policy can be found in our Terms of Service. We'll always do our best to accommodate schedule changes whenever possible.
Your satisfaction is our priority. If something wasn't cleaned to your expectations, let us know within 24 hours of your appointment. We'll gladly return to address any missed areas at no additional cost.
No! We bring all of our own professional-grade cleaning supplies and equipment. If you'd prefer we use a specific product in your home, just let us know before your appointment.
Absolutely! Every home is unique. If there are certain areas you'd like us to focus on—or avoid—just let us know when booking or before your cleaning begins. We'll do our best to accommodate your requests.
We do our best to send the same cleaner for recurring services whenever possible. However, scheduling and availability may occasionally require a different team member. Every cleaner follows the same high standards of quality and professionalism.
Not at all. Many of our clients provide a garage code, door code, lockbox, or spare key so we can clean while they're away. If you'd rather be home during the appointment, that's perfectly fine too.
We accept credit and debit cards only. A valid card is required when booking your appointment and will be securely kept on file. Your card will be charged on the day of your scheduled cleaning.
Yes! We offer weekly, bi-weekly, and monthly recurring cleanings to help keep your home consistently clean while saving you time.
We proudly serve Phoenix, Scottsdale, Tempe, Mesa, Chandler, and Gilbert.
If you're unsure whether you're within our service area, feel free to contact us.
A little tidying helps! Picking up clothing, toys, dishes, and other personal belongings allows us to spend more time cleaning instead of organizing.
Yes! We're fully insured, giving you peace of mind while we care for your home.
For safety reasons, we do not clean biohazards, remove mold, perform repairs, or move heavy furniture. If you're unsure whether a service is included, feel free to ask before booking.
Tipping is never expected but is always appreciated. If you feel your cleaner provided exceptional service, you're welcome to leave a tip.
Every home is different, so cleaning times vary depending on the size of your home and the level of cleaning needed. We'll provide an estimated arrival and cleaning time before your appointment, but quality is always our top priority.