Privacy Policy

Information We Collect

When you request a quote, schedule a cleaning, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Service address
• Billing information
• Payment details (processed securely through our payment processor)
• Cleaning preferences and appointment details
• Communications between you and Novada Cleaning

How We Use Your Information

We use your information to:

• Schedule and manage cleaning appointments
• Process payments
• Keep a valid payment method on file for bookings
• Contact you regarding appointments or schedule changes
• Respond to customer questions and support requests
• Improve our services and customer experience

Payment Information

A valid credit or debit card is required when booking a cleaning appointment. Your card will be charged on the day of your scheduled service unless otherwise agreed.

For your security, Novada Cleaning does not store your full credit or debit card information. Payments are processed securely through trusted third-party payment providers.

Information Sharing

We do not sell, rent, or trade your personal information.

We may share limited information with trusted third-party providers that help us operate our business, including payment processing and scheduling software. These providers only receive the information necessary to perform their services.

Data Security

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

While no online system can guarantee absolute security, we work with reputable providers to help safeguard your information.

Marketing Communications

If you choose to receive promotional emails or text messages from us, you may opt out at any time by following the unsubscribe instructions or contacting us directly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us.

Novada Cleaning

📍 Serving Phoenix, Scottsdale, Tempe, Mesa, Chandler, and Gilbert

Email: info@novadacleaning.com